Ops Workbench

Runbooks and Process Lanes

Incident Management

  • - Triage critical alerts
  • - Assign L2 engineer
  • - Publish status update
  • - Capture RCA tasks

Change Management

  • - Generate risk score
  • - Collect approvals
  • - Execute canary rollout
  • - Close change with evidence

Billing Operations

  • - Run aging-risk agent
  • - Review anomalies
  • - Send dunning reminders
  • - Sync to accounting adapter